Privacy Policy

1. Introduction

RapidFlow Emergency Plumbing ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, telephone number, postal address
• Booking Information: Service requests, appointment times, property details
• Usage Data: Browser type, IP address, pages visited, time spent on site
• Communication Data: Records of correspondence when you contact us

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our plumbing services
• Process and manage bookings and appointments
• Communicate with you about your service requests
• Send you important updates about our services
• Improve our website and customer experience
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Our engineers and staff to provide services
• Service providers who assist our business operations
• Legal authorities when required by law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

7. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect some features of our website. See our Cookie Policy for more details.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. We may retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.